Meet the team

Steve Fleming

Steve recently joined as our Managing Director. who has taken on the role of Managing Director. Boasting extensive experience, he previously served as CEO at Amplifon and held board-level positions at Vision Express and Birmingham Optical. While not an avid TV watcher, Steve makes exceptions for Liverpool or Torquay football games. Beyond the professional realm, Steve is passionate about the outdoors and has accomplished impressive cycling feats, such as traveling from London to Paris and Lands End to John O’Groats. Much like many in our team, Steve shares a love for cooking and has a particular weakness for Indian cuisine.

Chris Stone

Chris is a third-generation audiologist, originally working in his family business and helping to repair hearing aids, using his diploma in Mechatronic Engineering. Having lived overseas in countries such as New Zealand and Australia, he has since settled back in Glasgow and started The Hearing Clinic UK with his brother. He loves seeing the look on patients’ faces once their hearing is improved. Outside of work, Chris loves spending time in the kitchen cooking some amazing meals for his family.

Nicola Hoey

Nicola is originally from a nursing background, being registered back in 2006. She’s been a wax technician with us for just over a year and loves every aspect of her role. Her favourite part is meeting patients and helping them hear again. Outside of work, she loves spending time with her family and her dog and going for long walks in the Scottish countryside.

Melissa Dickie

Melissa has been a part of our team for over 5 years, working in both clinical and front-of-house roles. She loves meeting and talking to patients. Outside of work, Melissa has been working hard to plan her wedding. But it’s not all hard work for Melissa, she loves to unwind with cuddles from her dog and watch documentaries.

Ryan Reid

With over 10 years experience being a Hearing Aid Dispenser, Ryan’s favourite part of the role is seeing the smile on the patient’s faces when they put their hearing aids in for the very first time. He loves being part of a team that give a truly life-changing service. Outside of work, Ryan loves spending time with his son or going for long walks with his German Shepherd.

Lorraine Georgariou

After being a registered nurse for 20 years, Lorraine decided on a change from bedside nursing. Her brother is a long time patient with The Hearing Clinic UK and she wanted an interesting role where she gets to meet new people every day. Outside of work, Lorraine is busy with three kids and a dog, and loves relaxing with a series on Netflix and travelling to different places in the world.

Gillian Davis

Gillian’s contact centre career began 20 years ago when she became an Account Manager for a large utility firm and managed the call centres that they used. She loved the buzz and atmosphere that you get in a contact centre and most importantly loved meeting all the different characters.  One thing that made me passionate about contact centres was training advisors and seeing them become successful in their roles or move on to new roles.  The contact centre is the start of not only the customer journey but an advisor’s career journey also.

She took voluntary redundancy and saw the role for The Hearing Clinic UK, once she researched the company she knew she had to work there.  Being patient-focused and knowing that she has booked someone into one of our clinics is her favourite feeling.  With an adult, we can give them their life back but with our paediatric service, we change that child’s future.

Outside the contact centre, she loves spending time with family and friends but her best friend is her pug Fudge, who is the tiniest guy with the biggest heart and the most love to give.

Pamela Faichney

Pamela’s role involves connecting with both new and existing patients, and she finds it truly rewarding to achieve positive outcomes while assisting with appointments and device advice. Pam’s passion lies in seeing people happy and going the extra mile to help them.
Outside of work, Pam loves staying fit and giving back through charity walks and cycles. In fact, she even cycled 100 miles in August for Prostate Cancer UK! Moreover, she enjoys exploring Scotland’s beautiful islands, seeking thrilling adventures, and savouring the stunning Scottish sunsets.

Claire Baker

Claire is passionate about the positive impact of her role as an audiologist – seeing patients and their loved ones smiling and helping them get the most out of their hearing. Beyond her work, Claire is an avid outdoors enthusiast with a deep love for exploring Scotland. She has travelled extensively throughout the country, having completed NC500 and visited Skye and Shetland. Her appreciation for Scotland’s stunning landscapes and natural beauty is infectious, and she is always eager to share her experiences with others.

Beth Mullen

Beth, one of our Patient Coordinators, plays a vital role in assisting our patients in obtaining the necessary help and advice they seek. With her vibrant personality, Beth takes great pleasure in connecting with each patient she interacts with. She possesses a genuine curiosity to understand their unique requirements and diligently endeavours to meet those needs. Beth finds immense joy in recognizing the positive impact that each scheduled appointment can have on every individual’s well-being.
Outside of work, Beth loves to have a balance – spending a lot of free time at the gym and keeping fit, followed by a couple of weekend drinks too!

Tony Metcalfe

Originally from an engineering background, Tony decided on a career in audiology 20 years ago. His initial interest was sparked by his wife’s hearing loss. Now working alongside his wife, he takes delight in improving peoples’ lives by improving their hearing and allowing them to integrate fully in society. His main hobbies include fishing and dancing – not at the same time.

Joanne Metcalfe