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Your Initial Consultation

Your journey starts here...

Your Initial Consultation

An initial consultation is the perfect appointment for someone who knows they have hearing loss or they have previously undertaken a Hearing Health Check and been advised to seek further investigation. During your initial consultation your audiologist will have a discussion with you about areas of assistance or personal priorities as well as ask you about your medical history and some lifestyle questions to better understand your needs. T

hey will also thoroughly examine your ear, ear canal and ear drum. Ear wax removal might be neccessary to allow the audiologist to follow examine the ear.

Your hearing threshold will then be measured using pure tone audiometry. Depending on the results of your initial consultation your audiologist will discuss their recommendations with you.

We always recommend that you bring a friend or family member to your appointment for support.

This appointment is 30 to 60 minutes depending on the individuals needs. 

Woman otolaryngologist discussing with her patient problems who visiting clinic

Stages of your treatment

Full audiometric hearing assessment including speech discrimination testing where necessary Examination of ear and auditory canal using video camera technology full Explanation and discussion of the results Lifestyle assessment Independent advice on the most appropriate hearing system to meet your personal objectives Hearing evaluation with an appropriate solution to meet your current and future needs A copy of your audiogram for you to keep for your reference Reports to your G.P. or E.N.T. specialists if required

Initial fitting and programming of the hearing instrument using computerised sound samples to imitate “real-life” situations such as restaurant back ground noise and street noise Programming/setting of hearing instrument parameters to suit individual needs using our world class “speech mapping” system – this ensures you receive the maximum speech enhancement in all listening situations Full instruction on use and care of the instrument, including cleaning and simple maintenance Appointments made for follow-up and to adjust hearing aids once you have had your settling in period with your new devices.

You will receive a courtesy call 2 – 3 days after your fitting to check that there are no issues 1 week after fitting the hearing instrument we will see you again to discuss your progress. At this stage we will carry out any necessary fine tuning or adjustments to suit your personal requirements A further 2-3 weeks after the fitting we will normally see you again to further discuss your experiences with the hearing instrument and make adjustments where necessary A further check in two months allows us to ensure that you are completely satisfied

We offer 2 after care options – Hear for Life where any further adjustments to the hearing instruments or advice about their use is free of charge with an unlimited number of appointments for the life of the hearing devices. Or through our Self Managed Aftercare program where you pay per visit after the initial trial period has finalized. Once you have purchased the instrument(s) you will be covered by the manufacturer’s warranty for a minimum of two year period. This can be extended up to 5 years depending on the hearing aids selected and the warranty package which was purchased. We offer an ongoing repair and cleaning service to all our patients. You will be contacted twice a year and offered an appointment to see us for a routine check ups. It is advisable to have your hearing and tested at the very least annually to check for any changes. We will keep you up to date with any new technology and invite you to our technology open days where you will be able to see what new devices, upgrades and treatments are available.
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    We will use this information to support your request. We may also contact you to respond or to provide the information you seek. More generally, our privacy statement (which can be accessed here) explains how we may use the information you provide to us, the reasons we rely on to do so and the rights you have under data protection legislation.

    Please contact our experienced team to find out how we can help. You can contact us through our online form and we’ll get back to you within 2 business days.

    Alternatively, you can contact us via phone on:


    24 St Vincent Place Glasgow

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